What Happens During a Remote Eligibility Review?

A remote eligibility review is typically a video consultation with a physician who reviews your medical history and discusses your goals, before any treatment plan is proposed or travel is arranged — it's a clinical conversation, not a sales call.

How the review is typically conducted

Most eligibility reviews are conducted as a video consultation, scheduled around your own time zone where possible. Your physician discusses your relevant medical history, current medications and supplements, and what you're hoping a treatment might support, and may ask follow-up questions based on any records you've provided in advance. Our International Patient Guide describes what to prepare before this conversation.

What your physician is actually evaluating

Your physician is evaluating whether a specific treatment is appropriate for your individual case — not simply confirming that you'd like to proceed. This can mean discussing conditions that would make a treatment inappropriate, medications that need to be addressed first, or realistic expectations for what a treatment may support for your specific situation. No specific treatment outcome is guaranteed as part of this conversation.

What can happen after the review

A review can result in a few different outcomes: you may be confirmed as a candidate and move toward planning your visit, advised to delay until a specific condition is addressed, or advised not to proceed with a specific treatment at all. Each of these is a normal, expected outcome of a genuine review — not a rare exception. Our Safety & Regulation overview and FAQ page describe this in more detail.

Why the review happens before travel, not after

Your eligibility review is designed to happen before travel is arranged, so a trip isn't booked around a treatment plan that hasn't been confirmed yet. If your review results in a delay or a decision not to proceed, nothing about travel or payment has been committed at that point. Published pricing for every treatment, confirmed further after your physician's assessment, is on our Pricing page.

Frequently asked questions

Is the eligibility review conducted in person or remotely?

It's typically conducted as a video consultation before you travel, so your candidacy is reviewed before any trip is planned.

How long does a remote eligibility review take?

This varies by individual case and how much discussion your history requires — your coordinator can share a general expectation when scheduling, though it isn't a fixed duration applied to everyone.

Can the review result in being told I'm not a candidate?

Yes. Some patients are advised to delay treatment or not proceed at all — this is a normal, expected outcome of a genuine review, not a rare exception.

Do I need to speak English for this consultation?

No — consultations are supported in English, Japanese, and Mandarin.

What happens if I'm confirmed as a candidate?

Your coordinator begins discussing travel timing and next steps only after your eligibility review is complete — not before.